Privacy Policy

At Rocket Play Casino, we deeply value the trust you place in us as a player. We are committed to safeguarding your personal data and handling it with the utmost care and respect. This Privacy Policy explains how we collect, use, and protect your information, and how we ensure that your data is kept secure throughout your gaming experience. We encourage you to read this policy carefully to make informed decisions about how you interact with our platform.

Data Processing

This Privacy Policy outlines our obligations regarding the processing of personal data as required by gambling regulations. Processing personal data is essential for you to participate in our gaming services and for us to deliver a complete gaming experience.

Our website is operated by Rocket Play, managed by Dama N.V., registered in Curaçao, and its subsidiary Friolion Limited in Cyprus. Dama N.V. operates under a license granted by Antillephone N.V.

By using our services, you consent to this Privacy Policy. We may update this policy from time to time, so we recommend reviewing it periodically. Continued use of our services indicates your acceptance of any changes.

Collection of Information

We collect various types of personal information through our website to provide you with a better gaming experience, including:

1. Registration Data: Information provided during registration, such as your name, email address, contact details, and identity documents.
2. Communication Data: Any communication you have with us, including email exchanges and chat messages.
3. Transaction Data: Details about your transactions, bets, deposits, and withdrawals, as well as your website usage activity.
4. Verification Documents: Documents required for identity verification and compliance checks.

Usage of Information

The personal information we collect is used for the following purposes:

1. Transaction Processing: To handle deposits, withdrawals, and other financial transactions.
2. Customer Support: To provide you with customer service and respond to your queries.
3. Identity and Compliance Verification: To meet regulatory requirements and verify your identity.
4. Promotions and Offers: To send you marketing materials, with your consent.
5. Legal Compliance: To comply with laws and regulations, including anti-money laundering requirements.
6. Fraud Prevention: To monitor activities and ensure that our platform remains free from fraud or illegal behavior.
7. Market Research: To conduct research and analyze aggregated data for business improvements.

Marketing Communications

With your consent, we may use your personal information to send you promotional materials about our services, games, and special offers. You can opt-out of receiving these communications at any time through your account settings or by contacting customer support.

Disclosure of Information

We do not sell or rent your personal data. However, your information may be shared within our group of companies or with trusted third-party service providers for operational purposes. This may include data processing for transaction handling, customer support, or compliance checks.

We may also disclose personal data if required by law or in response to valid legal requests by government authorities.

Data Security and Retention

We take the security of your personal data seriously and comply with all relevant data protection laws to ensure that your information is protected. Your data will be retained for as long as necessary to provide services, comply with legal obligations, and resolve any disputes. After your account is closed, personal data will be kept for a minimum of five years to meet anti-money laundering and regulatory requirements.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance the functionality of our site, improve user experience, and analyze usage patterns. You can manage cookie preferences through your browser settings, but please note that disabling cookies may impact the performance and features of the website.

Your Rights and Contact Information

You have the right to access, update, or delete your personal information, and you can also request a copy of the data we hold on you. Additionally, you can object to the processing of your data for marketing purposes at any time. Our Data Protection Officer (DPO) is available to address any concerns or questions you may have regarding your data privacy.

Under the General Data Protection Regulation (GDPR), you have the right to lodge a complaint with the relevant supervisory authority if you believe your rights have been violated.

If you have any questions or need further assistance, please do not hesitate to contact us.